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 School Nutrition Conferences, In-Services, & TRAINING 


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TITLE:

THE MAGIC KINGDOM ~ THE SCHOOL CAFETERIA

CUSTOMER SERVICE FOR KIDS

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PROFESSIONAL STANDARDS TRAINING

Meets USDA Professional Standards Training Requirements for:

Key Area 4

4000 Communication & Marketing

4130 Customer Service

PROFESSIONAL STANDARDS TRAINING

The School Nutrition Association (SNA) has

APPROVED

This Training/Education Program

for SNA Continuing Education Unit(s) CEU's

MGM~#1 Rated School Nutrition Professional Standards TRAINER

 CUSTOMER SERVICE FOR KIDS~ PRIMARY LEARNING OBJECTIVES:

  • Empower School Nutrition Staff/Employees to Provide Exceptional Customer Service for the Primary Customer –The Students (The Kids~ ‘Our Guests’) to Select & Eat a 5-Star School Meal (to include the 5 New Meal Pattern Components)

  • Create a Customer-Centered School Nutrition Environment that engages students to Enjoy their Meal, Select and Consume Healthy Nutritious New Meal Components (Healthy 5-Star Meals) with Minimum Waste, and Become Repeat Customers.

  • Design a Customer-Centered Strategic Plan with Techniques that the School Nutrition Team Member (SNT~ Staff/ Employees) can easily Implement. 

The School Nutrition Association (SNA) has

APPROVED

This Training/Education Program

for SNA Continuing Education Unit(s) CEU's

CONTENT SUMMARY

CUSTOMER SERVICE FOR KIDS: 

THE MAGIC KINGDOM ~ THE SCHOOL CAFETERIA

The purpose for this Training Course is quite simple: To Create Exceptional Customer-Centered School Nutrition Programs using the Model of the World-Class Customer Service Provider Disney.  

This Content Driven yet Fun-Filled Training Course Focuses on the Primary Customer: The Kids (The Students ‘Our Guests’). 

The main goal is to SHIFT the School Nutrition Team Members (SNT) perception from being ‘small picture’ Task Oriented to being ‘Big Picture’ Customer-Centered with Heart

School Nutrition Team Members will be empowered to see the Big Picture of: Why We ARE In Business?  (For The Kids ~Saving America One Five Star Meal at a Time)

  • School Nutrition Team Members will develop a Team Spirit of Better*Stronger*Together

  • School Nutrition Team Members will be immersed in Customer-First Traditions that Empower, Engage, Expand, Enlighten, and Energize them.

  • School Nutrition Team Members will develop Tactics (Action Plans) that can be easily implemented when they return to the job. 

  • School Nutrition Team Members will learn Repeatable Big Picture Statements that express their Vision, Mission, & Model that will trigger Positive Actions and shift the paradigm from Task-Oriented to Customer-Centered with Heart.

  • School Nutrition Team Members will create ‘HEART’ Stories that can capture their imagination and motivate and inspire them to remember they do Purposeful work that literally saves lives.   (One out of every 5 children in America is Hungry~ School Nutrition Saves Lives.)

  • School Nutrition Team Members will learn to see the Students as their Customers (Guests) who have Needs and Wants that when filled in a kind, loving positive manner will become repeat loyal customers who will influence their friends and others to participate in the School Nutrition Program.  

  • School Nutrition Team Members will learn to engage students to participate in the school nutrition program by helping with menus, food selections, tasting, design and various other options.

  • School Nutrition Team Members will become aware of the importance of SHARING RESPONSIBITY with parents, teachers, other school personnel by working collaboratively and cooperatively with each other to make them part of the School Nutrition Team.

The School Nutrition Association (SNA) has

APPROVED

This Training/Education Program

for SNA Continuing Education Unit(s) CEU's


OTHER PROGRAMS YOU MIGHT BE INTERESTED IN:

1.  CASTING:  Recruitment, Selection & Hiring

How to Recruit, Select, and Hire Positive People to Work in Your School Cafeteria.

2.  VISIONING:  Creating the Magic Kingdom Vision, Mission, Values Training

How to Create a 'Magic Kingdom' Vision and Mission that Your Employees and Managers will Embrace and USE!

3.  CUSTOMER SERVICE FOR KIDS:  Empathetically Create Happiness & Spread Hospitality

How to Create Exceptional Customer Service for Kids!

4.  LEADERSHP SUCCESS RECIPES

How to Create a Positive, Productive and Profitable School Nutrition Environment

        

MGM~#1 Rated School Nutrition Professional Standards TRAINER & In-Service Speaker

The School Nutrition Association (SNA) has

APPROVED

This Training/Education Program

for SNA Continuing Education Unit(s) CEU's

Meet Maureen G. Mulvaney, MGM

#1 Rated School Nutrition Association SPEAKER

SNA GENERAL SESSION STATE CONFERENCE SPEAKER

MGM School Nutrition's Best of the BEST!

#1 Rated School Nutrition TRAINER

SCHOOL NUTRITION USDA PROFESSIONAL STANDARDS TRAINER

MGM School Nutrition's Best of the BEST!

#1 Rated School Nutrition IN-SERVICE Presentor

SCHOOL NUTRITION USDA PROFESSIONAL STANDARDS IN-SERVICE PRESENTOR

MGM School Nutrition's Best of the BEST!

The School Nutrition Association (SNA) has

APPROVED

This Training/Education Program

for SNA Continuing Education Unit(s) CEU's

MGM is the #1 National Leader in:

       School Nutrition

          School Food Service

           Child Nutrition

        Food and Nutrition Services

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Speaking,

Training,

Back-To-School In-Services,

& HEART RALLIES

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For over 30 years, MGM's Engaging School Nutrition Storytelling and Content-Driven Sessions have Enchanted, Inspired and Thrilled School Nutrition Audiences from Alaska to Florida. MGM shares her expertise, skill and commitment to excellence is ways that Transform your School Nutrition Professionals from 'Nay-Sayers' to 'YEAH-Sayers'!  MGM is the REAL DEAL--her General Sessions, In-Services and Leadership Training will Capture the Hearts and Minds of your Audience all while Making Em' Laugh Out Loud.

MGM Knows School Nutrition Professionals: MGM's momma was a 'Lunch Lady' Extra-ordinaire!  Her momma's kind words and sweet disposition made an endurable impression on MGM.  She watched how her momma Changed the World, One School Lunch at a Time!  Today, MGM brings that depth of knowledge to your audiences to turn words into PRACTICAL ACTIONS--MGM GETS RESULTS!

MGM~ #1 TOP RATED USDA Professional Standards

SNA Approved for CEU's

PROFESSIONAL SPEAKER


MGM~#1 Rated School Nutrition USDA PROFESSIONAL STANDARDS TRAINER

MGM Touches the Hearts and Changes the Minds of YOUR 'Peeps':  MGM's Loving Words have Touched the Hearts and Changed the Minds of School Nutrition Professionals in all 50 states through her numerous presentations: 

  • NATIONAL CONFERENCES-ANC School Nutrition Association Conferences (MGM has spoken at 8 National Conferences)
  • STATE CONFERENCES -School Nutrition Association State Conference General Sessions (MGM has spoken in all 50 states),
  • INDIVIDUAL SCHOOL SYSTEMS & COMBINED SCHOOL DISTRICTS-Hundreds of School Food Service In-Services & 1/2 day -- Full Day School Nutrition TRAININGS.  MGM's engaging, powerful, and totally hilarous presentations render Results--MGM GETS RESULTS!

MGM is #1 because she CARES.  Audiences are wrapped in MGM's LOVE for School Nutrition.  Audiences are enthralled by her Passion and Enthusiasm for School Nutrition.  Audiences melt into MGM's Kindness for each and every School Nutrtion Professional.  MGM is hired again and again and again because her Passion translates into Results---MGM GETS RESULTS

MGM's Enthusiastic FANS:  Join the hoards of MGM's Enthusiatic School Nutrition FANS who have hired her and referred her to others to Develop and Deliver Unparalleded Creative Content & Experiences for Directors, Supervisors, Managers, Staff and Frontline School Nutrition Professionals.  You'll wonder how you ever managed without her! MGM'S Words Stick With YOUR STAFF!--MGM GETS RESULTS!

Call NOW to HIRE MGM for Your Conference, In-Service or Training--- 480-280-6776 c


This is an EXCITING TIME FOR OUR SCHOOL NUTRITION INDUSTRY!!!!

By 2016, USDA will require all School Districts to

PROVIDE TRAINING AND PROFESSIONAL DEVELOPMENT FOR ALL EMPLOYEES! 

Hire the SCHOOL NUTRITION 'QUEEN OF TRAINING'

~HIRE Maureen G Mulvaney, MGM!


REVIEWS  REVIEWS  REVIEWS

BELOW are Reviews

by School Nutrition Professionals 

Who Have Experienced

A MGM Professional Standards Training: 

MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"We Hired MGM to do a Back to School, 4 hour Professional Standards Training for my staff on August 30th.     UNBELIEVABLE!

MGM was able to get and keep the attention of 180 School Nutrition Team Members for 4 hours…… and some barely understand English.

One cook said “In 20 years of meetings I have never stayed awake like that before!”

My staff really enjoyed it and are already telling me and showing me what they plan to do in their kitchens to welcome students back and to make their kitchens better.

I COULDN’T RECOMMEND THE PRESENTATION MORE!!!!!!!!!!!!!!!!!!!!!!!

MGM was spot on with:

*Making the employees realize the importance of getting along with everyone in their kitchen

*Treating every child and customer with respect

*Taking pride in your work

*Doing your best every day

*"If you don’t like School Nutrition- see ya. Don’t ruin it for the rest of us.

It’s what your employees need to hear- and it’s so much better hearing it from someone else besides you.

I would even say to Small Districts with limited funds- bring a few small districts together and share the cost.

WELL WORTH EVERY PENNY!"

Carol Ann Grodski- Food Service Director-Brentwood Union Free School District -New York

Carol Ann (4th from Right) & Brentwood Union Team

MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

"THANK YOU once again to MGM and her outstanding message. MGM not only makes a crowd laugh but impacts each individual with her overall message. Days after MGM came to West Ottawa, staff were still talking about the presentation. One staff in particular said "I really wasn't happy about having to come in and sit through a 3 hour presentation on my day off ... but I have to admit I was wrong! This was the best training we've ever had. The 3 hours felt like 1 hour because it was so fun!" Another staff said "I really needed to hear everything she said. It really makes you think about the job you do and you really learn to appreciate yourself". MGM has lifted our team with positive vibes and helped to create a friendlier atmosphere for not only their peers but for the customers as well.
Jenna Stamp ~Assistant Food Service Director

MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"Thank you MGM for your energy and Deep Passion for our School Nutrition Team members that attended HFM Boces Annual Boot Camp Training. Though out the training day I had staff thank me over and over again for your inspiring and moving presentation. It was truly heart warming to see so many staff moved in a positive way. The first day of school, I walked into one of my kitchens and heard true laughter and HUGE smiles and also one staff member quoting you "THIS IS A GOSSIP FREE ZONE" (directly taken from MGM's Presentation). Truly a day to remember....."

Darla Sandford -School Nutrition Director 2 -Fonda Fultonville CSD - HFM Boces Training Boot Camp Gloversville, NEW YORK

MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"I want to personally Thank MGM for the Outstanding Presentation Training [The Magic Kindgom~The School Cafeteria:  Customer Service for Kids-USDA Professional Standards Training 4130 Customer Service] at our Food and Child Nutrition ALL STAFF Back-to-School 'HEART' Pep Rally.  It's not often one can capture an audience of over 1,500 employees early in the morning like MGM.  MGM's dynamic delivery kept us alert, and involved.  Many thanks for a 2nd very EXQUISITE and INFORMATIVE LEADERSHIP TRAINING SESSION for Managers.  

It was a very rewarding experience for the Food Service Staff to witness MGM's knowledge, style, and spirit, heart, but more impressive was her positive attitude.  MGM was by far THE BEST we have had here in DALLAS ISD (Dallas Independent School District).  She gave a big moral boost to every employes of Food and Child Nutrition Services!

MGM's ENTHUSIASM is CONTAGIOUSMGM is a GREAT SPEAKER!  BETTER, STRONGER, TOGETHER!"

~ MARGARET LOPEZ, Executive Director Dallas ISD Food & Child Nutrition Services -DALLAS, TEXAS


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"MGM is Changing the World, Onc Cafeteria At a Time!  She infused Care, Passsion and Energy into our Staff!  She is Magical in Motivating our Staff To Create Customer Service Magic For ALL of our Students!" 

~CARLA LYDER, RD  Director, Nutrition Services Moreno Valley Unified School District -Moreno Valley, CA


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"MGM's presentation to our Santee School District Child Nutrition Staff left us feeling motivated and alive again.  MGM inspired us and left us with the desire to create 'Magical Moments' for kids in the cafeteria.  MGM's high energy and passion was amazing.  She made us laugh and made us cry.  MGM made a long lasting impact on my staff."  ~CATHY ABEL, Director Child Nutrition Services, Santee School District -Santee, CA

"Looking forward to Creating Magical Moments for my Co-Workers and Spreading LOVE into our Food for our #1 Customers our students.  My Love and Joy for my job and the children I come in contact with has always been there--but hearing MGM Putting Love INTO Action was Inspirational!"  ~Julie Schwartz-Santee Central Kitchen

 

Pictures: Cathy Abel-Director | Santee Child Nutrition Heart Rally with MGM|Julie Schwartz & Santee Central Kitchen


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"I have been trying to find an inspirational speaker for my School Cafe' teams since I started almost 5 years ago.  I heard MGM speak at ANC in San Antonio in July 2016.  I could not believe that someone with her energy, enthusiasm and PASSION for School Nutrition Professionals Existed!  MGM is worth Every Penny and More!  After Hearing MGM, We have had the BEST School Year Start Yet--even when super short on staffing to start.  MGM spoke the LANGUAGE OF MY TEAM."

~TRACI MILLER, RD-Director- LAKE TRAVIS ISD -Austin, TEXAS

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MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

"MGM created a truly remarkable performance at the Warsaw Schools Food & Nutrition Services Back to school event (The Magic Kingdom-The School Cafeteria ~Customer Service for Kids).  Our entire staff was inspired by MGM's message and all were reminded that what they do in our schools each day truly Makes a Difference in the lives of children. 

I overheard a conversation with some team members trying to figure out what the MGM really stood for.  Here's what they had to say...

M must stand for MAGNIFICIENT...but it could just as easily by MARVELOUS!

G must stand for GENUINE...but it could also be GORGEOUS or GLAMOROUS!

M must stand for MOTIVATING...but they argued over MIND-BLOWING and MEMORABLE, as well.

At any rate, MGM MADE A DIFFERENCE IN THE LIVES OF EACH ONE OF US HERE AT WCS!"

~ Marci Franks, Director Warsaw Schools Food & Nutrition Services- Warsaw Indiana

(View WCS's Red Carpet Back-To-School Best Practices:

https://www.mgmsuperstar.com/school_nutrition_best_practices)


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

"MGM transformed our audience at the School Nutrition Association of Michigan Area 3 Conference! She was worth every penny, easy to work with, and even tailored her presentation to our workshop theme.  Our staff is still talking about what a great workshop we had, and we can’t wait to see her again!"  ~Carolyn Thomas - Child Nutrition Consultant  -Macomb ISD - Michigan School Nutrtion Association Area 3 Workshop

"School Meals Are Groovey, Can YOU Dig It"

  Sue Bevins, Carolyn Thomas & Mary Kurkowski -SNAM Conference Committee Members


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

"MGM's Passion and Devotion to School Nutrition Professionals is so clear.   Our New York SNA South Area Workshop was a 'Smash Hit'.  Everyone thoroughly enjoyed MGM's Professional Standards Presentation 'The Magic Kingdom-Customer Service for Kids'.  People came up to me at the end of the workshop and Thanked Me for Setting it UP!"  ~ Pat Cacace -Director of Food & Nutrition Services-Freeport Public Schools 50 -NYSNA South Area Coordinator


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

"MGM's Presentation, The Magic Kingdom-The School Cafeteria ~Customer Service for Kids, was ENERGETIC, POSITIVE, UPLIFTING. My staff and I went away feeling INSPIRIED!" ~ PAMELA HOLCOMB, Director of Food Services, Burnet Consolidated ISD Texas


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"THANK YOU!  THANK YOU!  THANK YOU!  I can not express what a wonderful experience I had attending the NY SNA Eastern Area Training with MGM presenting The Magic Kindgom~The School Cafeteria:  Customer Service for Kids (USDA Professional Standards Training 4130 Customer Service).  I certainly did not expect to 'Tear Up' as much as I did!  Since the presentation I've been thinking about ALL the things MGM said and the beautiful stories she told.  Honestly, I can't Wait to go to work tomorrow!

This year I became a Full Time Supervisor.  I really liked my job, but Now I LOVE IT!  I can now put into words WHY.  I have been trying to Create Happiness and Spread Hosptilality just like MGM said!  I am ready to commit 100% instead of the 75ish% that I was giving!  We are Better, Stronger, Together!  NO MORE COMPLAINING!  MGM is an inspiration.  I cannot Wait, to not only make my kids at school better, but my own kids, as well!  I AM THE ONE THAT WILL GET IT DONE!  ~ SARA NIKIFOROV North Colonie School District, NEW YORK -School Nutrition Supervisor

Picture:  Sara Nikiforov and Co-Worker Kristin

Tee Shirt:  The Pillsbury Dough Boy Says~ LOVE AND A SQUEEZE IS ALL I NEED!


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER
[MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training]

"A heartfelt thank you from myself and my Nutrition Staff for the Stupendous Training that MGM gave to our group.  My staff were all so “pumped up” afterwards and this continued into the school year.  I can’t tell you how many times I went into one of our schools in the past few weeks that someone did not come up to me to thank me for having you present for our opening workshop and how your Training touched them in some way.  I also got a lot of “Better, Stronger, Together’s” and “Nice it up”!!  We have not received one negative comment and many have asked us to please schedule MGM to return to our District again sometime soon.

From a personal standpoint, MGM helped to rejuvenate my office staff as well, who always are beginning to feel rather worn out as the new school year approaches.  They, too, have positively commented on the Training Workshop Content and Expert Delivery Method that MGM utilizes.

All in all, our experience with MGM was nothing more than outstanding.  We truly appreciate the time MGM spent with our group and glad that she was able to fit little Delaware into her very busy schedule!  We hope to see MGM again in the very near future!!!!!"

 ~Janice Vander Decker - School Nutrition Director -Appoquinimink School District- DE


MGM~#1 Rated School Nutrition USDA Professional Standards TRAINER

"MGM's 'The Magic Kingdom-The School Cafeteria ~Customer Service for Kids' Training is a Blessing.  It is not only applicable to work, but to every area of Life. MGM's encouragement is Contagious!!!"

~Employee DeNise -Vallejo City USD School Nutrition